Customer Error Codes (2023)

Category Module code error bug title Error message Client services provision KMA_F100 Server information not found Connection to the server is temporarily not possible. Try again or contact your administrator if the problem persists. KMA_F210 invalid tenant id Registration with Knox Manage failed due to an invalid tenant ID. Double-check the tenant's identity. KMA_F220 Terms and conditions not accepted Accept all terms to proceed with registration. KMA_F230 expired license The license associated with your business account has expired. Please contact your administrator. Client device certificate KMA_A1011 Failed to issue device certificate Unable to issue a device certificate. Try again or contact your administrator if the problem persists. Registration KMA_A1004 Invalid user information Knox Manage enrollment failed due to invalid user credentials. Please check your User ID or Password again. KMA_A5003 unknown error An unknown error has occurred. Please contact your administrator. customer profile KMA_A3000 Customer profile not received The device cannot get the assigned policies and apps. Check the network connection or contact your administrator if the problem persists. Press KMA_A2000 push registration failed The device cannot register the push service. Try again or contact your administrator if the problem persists. agent profile KMA_A4000 Policy profile not received The device cannot receive policy data. Try again or contact your administrator if the problem persists. Use KMA_A6000 notice not received Notification not received. Try again or contact your administrator if the problem persists. device registration KMA_A7000 Failed to send record Unable to send record. Try again or contact your administrator if the problem persists. red KMA_A8000 network error Check the network connection. If the problem persists, contact your administrator. implementation library Together KMA_B1001 empty device id This device could not be provisioned due to an empty device ID. Please contact your administrator. KMA_B1002 database error A temporary error occurred while creating the device database. Try again or contact your administrator if the problem persists. KMA_B1003 encryption error A temporary error occurred during the encryption process. Try again or contact your administrator if the problem persists. KMA_B1004 decoding error A temporary error occurred during the decryption process. Try again or contact your administrator if the problem persists. KMA_B1005 public key error The communication channel between the device and the server temporarily cannot be authenticated. Try again or contact your administrator if the problem persists. KMA_B1006 Failed to generate key A transient error occurred while creating the customer's public key or customer's private key. Try again or contact your administrator if the problem persists. KMA_B1007 Another database version An error occurred because the database version of the implementation library is different. Try again or contact your administrator if the problem persists. KMA_B1008 JSON parsing error An error occurred while parsing the JSON values ​​received from the server. Try again or contact your administrator if the problem persists. Parameter KMA_B2001 Invalid user information Knox Manage enrollment failed due to invalid user credentials. Please check your User ID or Password again. KMA_B2002 invalid tenant id Registration with Knox Manage failed due to an invalid tenant ID. Double-check the tenant's identity. KMA_B2003 public key not found The public key cannot be found on the server temporarily. Try again or contact your administrator if the problem persists. KMA_B2004 Application name/version code not found Client or agent application name or version code not found. Please contact your administrator. KMA_B2005 Missing mandatory value The required value is missing in the deployment step. Please contact your administrator. KMA_B2006 unauthorized serial number You are not authorized to view the device's serial number. Please contact your administrator. Connection KMA_B3001 Server IP address not found The server's IP address cannot be found temporarily. Try again or contact your administrator if the problem persists. KMA_B3002 Server connection timed out Unable to connect to the network temporarily. Try again or contact your administrator if the problem persists. KMA_B3003 Server connection exception Unable to connect to the network temporarily. Try again or contact your administrator if the problem persists. KMA_B3004 Encountered server page error (HTTP error code) Unable to connect to the network temporarily. Try again or contact your administrator if the problem persists. etc. KMA_B4001 Internal Server Error Unable to connect to the network temporarily. Try again or contact your administrator if the problem persists. KMA_B4002 unknown error An unknown error has occurred. Please contact your administrator. implementation library provisioning server KMA_B5001 public key not found The public key cannot be found on the server temporarily. Try again or contact your administrator if the problem persists. KMA_B5002 Public key lookup failed Temporarily unable to look up the public key on the server. Try again or contact your administrator if the problem persists. KMA_B5003 Device information not found Device information cannot be found on the server. Please contact your administrator. KMA_B5004 device not registered No devices were found on the Samsung Knox Manage server. Please check your mobile ID. KMA_B5005 locked device The device is locked. If the problem persists, contact your administrator. KMA_B5006 restricted device registration Only pre-registered devices can enroll in Knox Manage. Ask the administrator to register the device information and try again. KMA_B5007 Server Provisioning Error A transient error occurred during the deployment process. Try again or contact your administrator if the problem persists. KMA_B5008 Private key not found The private key is temporarily missing from the server. Try again or contact your administrator if the problem persists. KMA_B5009 initialization failed An initialization error occurred due to the state of the device on the server. Please contact your administrator. KMA_B5010 initialization failed Initialization failed because there is no matching device. Please contact your administrator. KMA_B5011 device already available The device was not successfully canceled last time. Ask your administrator to remove all existing details from this device. KMA_B5012 Server initialization error A transient error occurred during the initialization process. Try again or contact your administrator if the problem persists. KMA_B5013 Invalid user information Knox Manage enrollment failed due to invalid user credentials. Please check your User ID or Password again. KMA_B5014 network error Check the network connection. If the problem persists, contact your administrator. KMA_B5015 invalid device ID Device ID is invalid on the server. Please contact your administrator. KMA_B5016 invalid platform The platform is not supported. Please contact your administrator. KMA_B5017 Failed to load license information The license information could not be retrieved. Try again or contact your administrator if the problem persists. KMA_B5005 locked device The device is locked. If the problem persists, contact your administrator. KMA_B5018 Devices per user exceeded The number of allowed devices per user has been exceeded. Please contact your administrator. KMA_B5019 incompatible platform The mobile device is already provisioned, but the platform information is incorrect. KMA_B5020 MAC/IMEI issue on non-WLAN devices Non-WLAN devices do not have a MAC address or IMEI information. Please contact your administrator. KMA_B5021 Serial number issue on Wi-Fi devices Wi-Fi only devices do not have serial number information. Please contact your administrator. KMA_B5022 MAC address not available This Windows device does not have a MAC address. Please contact your administrator. KMA_B5023 Duplicate Deployment Identifier This Windows device's Provisioning ID has been duplicated. Please contact your administrator. KMA_B5024 Device activated with Provisioning ID not found During the Knox Manage deployment, there are no enabled devices in the common area with the same deployment ID. Please contact your administrator. KMA_B5025 Failed to get user information User information cannot be retrieved when deploying to the personal container scope. Please contact your administrator. KMA_B5026 Record type mismatch The device record type does not match the server. Please contact your administrator. KMA_B5027 authentication not available Authentication failed because the LDAP service is not available. KMA_B5028 authentication timeout Authentication failed because the LDAP connection has timed out. Try again or contact your administrator if the problem persists. KMA_B5029 undefined authentication An undefined authentication error occurred. Please contact your administrator. KMA_B5030 Shared device is not supported This device does not support shared device mode. KMA_B5031 Shared device is not supported Shared device mode is only supported on devices running Android P or higher. KMA_B5032 Number of recordable devices exceeded The number of devices that can be registered has been exceeded. Please contact your administrator. Registration KMA_C1001 network error Check the network connection. If the problem persists, contact your administrator. KMA_C1002 unknown error An unknown error has occurred. Please contact your administrator. KMA_C1003 Invalid user information Knox Manage enrollment failed due to invalid user credentials. Please check your User ID or Password again. KMA_C1004 Invalid user information Knox Manage enrollment failed due to invalid user credentials. Please check your User ID or Password again. KMA_C1005 device not available The device is blocked or does not exist. Please contact your administrator. KMA_C1006 user not available No devices could be found for this user. Please try again with the user account you are already logged in with. KMA_C1007 Invalid user information Knox Manage enrollment failed due to invalid user credentials. Please check your User ID or Password again. KMA_C1009 Device state mismatch Device state does not match server state. Please reinstall and restart Knox Manage or contact your administrator if the issue persists. KMA_C1010 invalid license Knox Manage enrollment failed due to an invalid license. Please contact your administrator. KMA_C1012 incorrect password The password has not been changed because the originally entered password is incorrect. KMA_C1013 immutable password The password cannot be changed. KMA_C1014 No login authorization If you do not agree with the EULA, you will not be able to use Samsung Knox Manage. KMA_C1015 No login authorization If you do not agree with the permissions, you will not be able to use Samsung Knox Manage. KMA_C1016 Invalid user information Knox Manage enrollment failed due to invalid user credentials. Please check your User ID or Password again. KMA_C1017 login error If you don't login %1$d more times, your device will be wiped. KMA_C1018 login error If you don't log in %1$d times, you won't be able to use the device. KMA_C1019 login error If you don't login %1$d times, you won't be able to use Samsung Knox Manage. KMA_C1020 login error Unable to issue a device certificate. Try again or contact your administrator if the problem persists. KMA_C1021 login error The device's mobile ID does not match the server. Please contact your administrator. Profile Together KMA_D1001 Header parameter not present The header parameter for the API does not exist. Please contact your administrator. KMA_D1003 decoding error An error occurred while decrypting the encrypted data on the device. Please contact your administrator. KMA_D1004 invalid command Unable to process due to an invalid command. Please contact your administrator. KMA_D1005 Invalid message version The message version used to communicate from the client to the server is inconsistent. Please contact your administrator. KMA_D1006 Device ID not found Unable to find device ID on server. Please contact your administrator. KMA_D1007 invalid device ID Device ID is invalid on the server. Please contact your administrator. KMA_D1008 Device ID lookup failed Failed to lookup the Device ID for the API. Please contact your administrator. device command KMA_D2001 Device command transmission failed An error occurred while sending a device command from the server to the client. Please contact your administrator. KMA_D2002 Application information not found Application information required for installation cannot be found on the server. Please contact your administrator. KMA_D2003 Knox ID not found The Knox ID for the device command cannot be found on the server. Please contact your administrator. KMA_D2004 User ID not found The userid for the device command cannot be found on the server. Please contact your administrator. KMA_D2005 App ID not found The application ID for the device command cannot be found on the server. Please contact your administrator. KMA_D2006 Package name not found The package name for the device command cannot be found on the server. Please contact your administrator. KMA_D2007 Knox ID parameters not found The Knox ID parameter for the device command cannot be found on the server. Please contact your administrator. Main page KMA_D2008 Knox workspace ID does not exist The Knox Workspace ID for the device command cannot be found on the server. Please contact your administrator. KMA_D2009 Application information not found Application information for device command cannot be found on the server. Please contact your administrator. highlighter KMA_D2010 Invalid device command code Unable to process due to an invalid device command. Please contact your administrator. KMA_D2011 app not allowed The app you are trying to install is not on the allowed or blocked lists (iOS only). Please contact your administrator. KMA_D5004 Error creating profile Unable to create the profile due to an error. Try again or contact your administrator if the problem persists. profile update KMA_D5005 Profile timestamp update failed Could not update profile last runtime on server. Please contact your administrator. KMA_D5006 Application information not found Update profile application information cannot be found on the server. Please contact your administrator. KMA_D5007 Unable to update client package information Unable to update the Knox Manage client package information on the server. Please contact your administrator. KMA_D5008 Unable to update client package information Unable to update the Knox Manage client package information on the server. Please contact your administrator. KMA_D6001 Unable to update location/jailbreak information Unable to update location or jailbreak information on the server. Please contact your administrator. KMA_D6002 Invalid report type The selected report type does not match Knox Manage. Please contact your administrator. KMA_D7001 Check registry error The registration record for this device remains on the server. It needs to be initialized. Please contact your administrator. KMA_D8001 Could not get command The device cannot get the command from the client. Please contact your administrator. customer report KMA_D8002 Could not delete command The device cannot remove the command from the client. Please contact your administrator. KMA_D8003 Failed to send command The device cannot create a client command message. Please contact your administrator. check record KMA_D9001 Setup installation failed Configured items cannot be installed on the device. Contact your administrator to verify profile or certificate settings. client command KMA_D9002 Installation of already requested configuration He already asked you to install the setup. Please wait while it installs. KMA_D9003 unsupported manufacturer This configuration does not support devices from this manufacturer. KMA_D9004 Unsupported SDK version The SDK version available on this device is not compatible with the shipped configuration. Building KMA_D9005 CA certificate installation failed User certificates cannot be installed on the device. Contact your administrator to verify profile or certificate settings. KMA_D9006 User certificate installation failed Issued user certificates cannot be installed on the device. Contact your administrator to verify profile or certificate settings. KMA_D9007 ADCS user certificate installation failed User certificates cannot be issued for the device. Contact your administrator to verify profile or certificate settings. KMA_D9008 Failed to issue ADCS user certificate User certificates cannot be issued for the device. Contact your administrator to verify profile or certificate settings. KMA_D9009 keystore not initialized Click "Set Password" to set a device lock password and try again. KMA_D9010 Knox VPN Profile Not Applied The Knox VPN profile cannot be applied to the device. KMA_D9011 Knox VPN profile not activated The Knox VPN profile cannot be activated on the device. KMA_D9012 Knox VPN Client Unlinked The Knox VPN client is not ready to run on the device. KMA_D9013 Knox VPN Client not installed The Knox VPN client has not been installed on the device. KMA_D9014 Knox VPN provider is not supported This VPN provider is not supported by Knox Manage. KMA_D9015 Email app not installed Install Galaxy Apps "Samsung Email" and try again. KMA_D9016 Error deleting configuration The configuration cannot be deleted. Please contact your administrator. KMA_D9017 Unable to remove CA certificate The CA certificate cannot be deleted. Please contact your administrator. KMA_D9018 Error deleting user certificate User certificate cannot be deleted. Please contact your administrator. work profile KMA_D9019 Error creating work profile Unable to create a work profile. Please contact your administrator. KMA_D9020 Unable to delete work profile The work profile cannot be deleted. Please contact your administrator. KMA_D9021 Knox Container is not supported The device's operating system version does not support creating a Knox container. You need to update the operating system version. KMA_D9022 Job profile not created Unable to create a work profile because you have selected fully managed mode.

If you want to use fully managed mode with work profile, please contact your administrator and register the devices again.

KMA_D9023 AE:
Job profiling canceled

Legacy:
Knox container creation aborted

AE:
An end user canceled the creation of a work profile. Re-create a work profile.

Legacy:
An end user canceled the creation of a Knox container. Recreate a Knox container.

KMA_D9024 AE:
Creating a work-in-progress profile

Legacy:
Knox container creation in progress

AE:
A request to create a work profile has already been made. Please wait while it installs.

Legacy:
A request to create a Knox container has already been made. Please wait while it installs.

KMA_D9025 Knox Workspace license verification in progress It is not possible to create a Knox container while the license is being updated. KMA_D9026 unknown error An unknown error has occurred. Please contact your administrator. KMA_D9027 Knox container creation failed Unable to create the Knox container because SafetyNet attestation has detected a compromised device. agent login determination KMA_F1002 Implementation exception error Registration with Knox Manage failed due to an implementation exception error. Please contact your administrator. KMA_F1003 Device ID not found Registration with Knox Manage failed because the Device ID was not found. Please contact your administrator. KMA_F1004 RSA key not found Registration with Knox Manage failed because the RSA key was not found. Please contact your administrator. KMA_F1005 Device private key not found Knox Manage enrollment failed because the device's private key was not found. Please contact your administrator. KMA_F1006 Invalid device private key Knox Manage enrollment failed due to an invalid device private key. Please contact your administrator. View pre-provisioning information KMA_F1007 Invalid management type Android Enterprise users can only apply through KME in fully managed or company-owned work profile mode. Please contact your administrator. KMA_F1008 Invalid management type Android Legacy users cannot enroll in fully managed mode. Please contact your administrator. KMA_F1011 Invalid management type Legacy Android users cannot enroll "work profile on company devices". Please contact your administrator. KMA_F1012 Invalid management type Android Go devices cannot enroll on "work profile" devices.
You can only enroll legacy Android devices or "fully managed" devices. KMA_F1013 Invalid management type Android Legacy users are not eligible for Android OS 11 and later. KMA_F1014 Invalid management type Temporary users can only enroll with Fully Managed. push record KMA_F2002 push registration failed The device cannot register the push service. Update Google Play Services to the latest version and try again. If the problem persists, contact your administrator. KMA_F2003 Insert record exception The device cannot register the push service. Update Google Play Services to the latest version and try again. If the problem persists, contact your administrator. KMA_F2004 Push registration has expired The device cannot register the push service. Check your network connection or update Google Play Services to the latest version and try again. If the problem persists, contact your administrator. KMA_F2005 FCM registration in progress The device cannot register the push service. Wait a while or try again if it doesn't work consistently. KMA_F2006 no sender id The device cannot register the push service. Please contact your administrator. record specifications KMA_F3001 Message version not defined Registration with Knox Manage failed because the message version is not defined. Please contact your administrator. KMA_F3004 Invalid app signature Registration with Knox Manage failed because the subscription information is different. Please contact your administrator. KMA_F3005 registry registry at initialized The registration record for this device remains on the server. It needs to be initialized. Please contact your administrator. upgrade license KMA_F4001 Device administrator activation failed Device administrator is not enabled and the registration process timed out. Enable device administrator in the registration process. KMA_F4002 Device administrator activation failed Device administrator is not enabled and the enrollment process failed because an end user did not grant permission. Enable device administrator in the registration process. KMA_F4003 License activation failed The license activation process failed due to an empty license string. Please contact your administrator. KMA_F4004 License activation failed ELM license activation failed due to timeout. Please check internet connection or accept terms and conditions. KMA_F4005 License activation failed The KPE license activation process failed due to timeout. Please check internet connection or accept terms and conditions. KMA_F4006 License activation failed The license activation process failed because the parameter does not exist. Please contact your administrator. KMA_F4007 License activation failed The license activation process failed due to an unknown error. Please contact your administrator. KMA_F4008 License activation failed License activation failed due to an invalid license key. Please contact your administrator. KMA_F4009 License activation failed License activation process failed due to license expiration. Please contact your administrator. KMA_F4010 License activation failed The license activation process failed due to a package name mismatch. Please contact your administrator. KMA_F4011 License activation failed The license activation process failed because the license start date is later than the date. Please contact your administrator. KMA_F4012 License activation failed The license activation process failed due to a mismatch in the application signature. Please contact your administrator. KMA_F4013 License activation failed The license activation process failed due to a version code mismatch. Please contact your administrator. KMA_F4014 License activation failed The license activation process failed because the application is not linked to the license key. Please contact your administrator. KMA_F4015 License activation failed License activation failed due to an internal error. Please contact your administrator. KMA_F4016 License activation failed License activation failed due to an internal server error. Please contact your administrator. KMA_F4017 License activation failed The license activation process failed because the network is disconnected. Please contact your administrator. KMA_F4018 License activation failed License activation failed due to a general network error. Please contact your administrator. KMA_F4019 License activation failed License activation failed because you did not accept the terms of use. Please accept the terms of use. KMA_F4020 License activation failed License activation failed due to a deactivated license. Please contact your administrator. KMA_F4021 License activation failed The license activation process failed because the license has expired. Please contact your administrator. KMA_F4022 License activation failed The license activation process failed because the license value has been exhausted. Please contact your administrator. KMA_F4023 License activation failed The license activation process failed because the license was not found. Please contact your administrator. KMA_F4024 License activation failed The license activation process failed because the license key does not match the other service or the license type does not match the user type. Please contact your administrator. KMA_F8001 Invalid logout code Registration code is invalid. Double-check the entered code. KMA_F4026 License activation failed The license activation process failed because the license key does not match another service or the license type does not match the user type. Please contact your administrator. KMA_F5001 License activation failed License activation failed because there are no BCK or ELM licenses. Please contact your administrator. KMA_F5002 License activation failed License activation failed because there are no ELM licenses. Please contact your administrator. KMA_F5003 License activation failed A server error occurred while verifying a valid license. Please contact your administrator. KMA_F5004 License activation failed KM and KSU licenses could not be obtained. Please contact your administrator. KMA_F5005 License activation failed The full authorization key for the server does not exist. Please contact your administrator. KMA_F5006 License activation failed KM and KPE licenses could not be obtained. Please contact your administrator. KMA_F5007 License activation failed Unable to obtain KM license. Please contact your administrator. KMA_F5008 License activation failed Unable to obtain a Knox license. Please contact your administrator. KMA_F5009 License activation failed A server error occurred while verifying a valid license. Please contact your administrator. KMA_F5010 License activation failed A server error occurred while verifying a valid license. Please contact your administrator. close session KMA_F4025 Registry Error Unable to register Samsung Knox Manage service. If the problem persists, contact your administrator. shared device Username KMA_E1000 User operation failure Failed to create a user due to an unknown error. KMA_E1001 User operation failure A user cannot be created because the maximum number of users allowed on the device has been exceeded. Please contact your administrator. KMA_E1002 User operation failure The user cannot be activated because the maximum number of users allowed on the device has been exceeded. KMA_E1003 User operation failure The user could not be created because the device does not have enough storage space. KMA_E1004 User operation failure User switching failed because user information could not be found. If the problem persists, contact your administrator. KMA_E1005 User operation failure User switching failed because you are not a shared device user. If the problem persists, contact your administrator. KMA_E1006 User operation failure You are not a temporary user. If the problem persists, contact your administrator. KMA_E1007 User operation failure This device's operating system does not support shared device mode. KMA_E1008 User operation failure Failed to create user. If the problem persists, contact your administrator. If the problem persists, contact your administrator. KMA_E1009 User operation failure User switching failed. If the problem persists, contact your administrator. KMA_E1010 User operation failure Unable to delete user. If the problem persists, contact your administrator. KMA_E1011 Invalid user information Login failed because user information is invalid. Make sure your username and password are correct.

Login failed because user information is invalid. Please check your User ID or Password again.

KMA_E1012 User account registration failed If you do not agree with the EULA, you will not be able to login to your account. KMA_E1013 Invalid user type Temporary users cannot register. KMA_E1014 Invalid user type Android Legacy users cannot register. KMA_E1015 User operation failure Failed to activate the user. If the problem persists, contact your administrator. kiosk launcher app KIO_CODE_001 Application execution failed This app cannot run. Please contact your administrator. KIO_CODE_002 Application execution failed Could not find the application. Please contact your administrator. KIO_CODE_003 Application execution failed The application could not start because the service was stopped. Please contact your administrator. Einzelkiosk KIO_CODE_004 Application installation failed Unable to install non-managed Google Play apps. Please contact your administrator. KIO_CODE_005 Control app not found The app is not installed on this device. Please contact your administrator.